WhatsApp as an archive
“I told you about the boiler in March” — and you have to scroll up six months to find it, between photos of the boiler and messages about something else.
A let property is four things living in four places: the contract in an inbox, the payments at the bank, the repairs in WhatsApp and the paperwork in a folder you can't find. It works until the day there's a problem.
What happens without it
“I told you about the boiler in March” — and you have to scroll up six months to find it, between photos of the boiler and messages about something else.
Nobody looks at the date until it's gone. And by then the terms are another year's, not the ones you had in mind.
Hunting for one payment in a bank statement six months later is time lost, and come tax time you have to do it twelve times over.
How it gets sorted
Period, rent, deposit, payment day and how it gets reviewed. We warn you a month before it ends, a week before and on the day — in time to renew or not to renew.
They're generated from the contract, with the service charge and the parking itemised if you charge them separately. You mark the payment when it lands, and your tenant downloads the receipt they need without asking you.
Their contract, their receipts, their deposit, the inventories and whatever documents you share. Nothing of yours: what you mark as restricted doesn't appear in their list, not even the title, and they don't see your costs or your year summary.
They raise the issue with a photo and follow where it stands. The conversation happens inside —when the tradesperson is coming— and it's kept with its date, its cost and who's covering it, which is what you need the day someone has to decide who pays what.
Where it's protected, under what reference, and the final settlement itemised with the repairs linked. It's the moment that gets argued about most and the only one that's settled with paperwork rather than memory.
How you get going
Setting up a home takes under a minute, and you decide later whether you need anything more.